Terms & Conditions of Service

Please read these terms and conditions of service carefully before accessing any of our NIN Services.

The information contained herein is for information purposes relating to NIN Enrolment and associated services only. In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the NIMC Services. The Company reserves the right to make additions, deletions, or modifications to the contents of this Agreement at any time without prior notice.

This document was last updated on 6th July, 2022.

For the purposes of this Agreement:

● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Simplify Synergy Limited.

● “NIN” means National Identification Number.

● “NIMC” (referred to as either “the NIMC” or the Commission”) means National Identity Management Commission.

● “Service” refers to NIN Enrolment, NIN Modification and associated services as specified on the NIMC Website.

● “You” means the individual accessing the Service or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

● “Enrolment Centre” refers to the Company’s physical location where your data and biometrics are captured for NIN processing.

● “BVN” means Bank Verification Number.

● “Website” refers to the Simplify Synergy official website, accessible from www.simplifysynergy.com

Simplify International Synergy Limited is an official licensed partner of the National Identity Management Commission (NIMC) for Diaspora NIN Enrolment. The license permits us to collect your data and transmit same to the NIMC Environment for subsequent processing and generation of your NIN by NIMC.

At Simplify Synergy, we take the issue of data protection and data privacy very seriously. We are duly registered with the UK’s Information Commissioner’s Office (ICO) and are guided by the General Data Protection Regulation (GDPR) of the UK Government. In addition, our license with the National Identity Management Commission (NIMC) only allows us to carry out Front End Services (NIN enrolment, verification, modification/data update services). This means that all information collected at our Enrolment Centres are transmitted to the NIMC Environment via a secure channel and in an encrypted format to the National Identity Database. We do not have access to this database and can only issue NIN Slips as soon as they are processed and made available by NIMC.

You should review every information keyed into ALL fields during your NIN enrolment. This is to ensure that your NIN is issued without any mistakes or errors in any of your personal information. Note that modifications requested due to changes in an already issued NIN attract relevant fees as stipulated and approved by NIMC.

Simplify Synergy assumes no responsibility for errors or omissions during data capture at the Enrolment Centre. It is your responsibility to ensure correctness of the information supplied by you and entered into the NIMC system by an Enrolment Officer. Please ensure that you confirm all information supplied during the Enrolment process by reviewing same on the Applicant screen provided at the Centre.

NIMC is solely responsible for the processing and generation of NIN. Simplify Synergy has no control over NIN generation nor how long it takes for the process to be completed. We can only issue NINs generated as soon as they are made available by NIMC. Your NIN, once ready, will be issued via your specified email address. Note that NIN Cards are not issued at this time.

NINs issued may require some time to be synced with the NIMC Verification Service and activated accordingly. Consequently, the successful usage of an issued NIN for documentation purposes such as International Passport applications, Nigerian mobile SIM registration and other related services may happen few days after receiving your NIN. NIMC is solely responsible for the activation of your NIN. Simplify Synergy has no control over NIN activation nor how long it takes for the process to be completed. In addition, further enquiries on NIN activation issues where the NIMC has confirmed a NIN to be active should be directed to the Commission.

Change or update of personal data tied to a NIN may be initiated at the Centre. However, NIMC is solely responsible for the processing and generation of an updated NIN Slip displaying the modified records. (where applicable). Simplify Synergy has no control over NIN data modification nor how long it takes for the process to be completed. Please note that NIN data modification is a paid service as stipulated and approved by the NIMC.

Sometime ago, the NIMC embarked on an exercise to automatically generate NINs for people who already have BVNs. (Note that not all BVNs have NINs). As such, for persons in this category, they currently have a NIN by virtue of their BVN record and a new enrolment will never generate another NIN. However, BVN generated NINs are not fully active and applicants are required to undergo a modification to:

1. Re-validate the personal data tied to the existing NIN

2. Capture applicant’s biometric details

3. Harmonize (1) and (2) into the National Identity Database

The foregoing will ensure that a valid NIN is generated and issued subsequently.

Applicants are therefore encouraged to submit their BVNs to the enrolment officer for a pre enrolment check to confirm whether or not such applicant has a BVN generated NIN. This is the first step to be taken at the point of enrolment. Note that the enrolment officer may not be able to ascertain whether or not an applicant has a BVN generated NIN in all cases, especially where there is a network related issue at the time of confirmation or if unbeknown to the applicant, he or she has a BVN.

Where it is confirmed that an applicant already has a BVN generated NIN after a fresh enrolment has been done, the fresh enrolment is automatically null and void by NIMC and the applicant will be required to return to the Enrolment Centre for a modification of the existing NIN as earlier specified in 1-3 above.

As a licensed third-party service provider, Simplify Synergy is not responsible for any technical issues that may occur before, during and after your NIN Enrolment. We will however help in following up with NIMC to ensure any issue that may arise is resolved conclusively. Responses to operational issues relating to NIN Issuance, Activation or BVN Modification will be communicated accordingly as soon as we receive same from NIMC. Note that Simplify Synergy has no control over when a response/resolution will be received from NIMC nor how long it takes to receive a response/resolution.

Our support team can be reached on +234 912 114 5050 Mondays to Fridays (08:00hours to 16:00hours GMT). You may also reach out to NIMC directly as specified on the NIMC website.

Diaspora NIN Enrolment and associated services attract charges as stipulated and approved by the NIMC.

Simplify Synergy reserves the right, in its sole discretion, to refuse service or refuse to continue to serve any applicant. Where payment has been made, Simplify Synergy will immediately refund the amount paid by the applicant via the same channel in which payment was originally made.

Simplify Synergy will not tolerate any form of unruly and irresponsible behavior (voice raising, abuse, harassment, intimidation, etc.) towards any of its staff. Any applicant, at the Enrolment Centre, who is culpable will be escorted out of the Centre by onsite security personnel. Where abuse is via phone call, our staff will politely end the call. In both instances, service will be discontinued immediately.